Ombudsman complaints
In some cases, complaining to a company doesn’t resolve the issue. If you’re unhappy or feel you’re getting nowhere, you can contact an ombudsman. Read our guides to find out about the different ombudsman schemes.
Template Letters
Letter to ask the ombudsman to intervene in your property dispute
If you’re not happy with how your letting agent or property agent has dealt with your complaint, you can refer it to the ombudsman. Use our letter to help you.
Letter to the Financial Ombudsman Service about a bank dispute
Are you having a dispute with your bank that you're unable to resolve? Use this letter template to write to the Financial Ombudsman Service to ask them to intervene.
Letter of deadlock before going to the ombudsman
Before going to the ombudsman you need a 'letter of deadlock or final response' from the company with whom you have a dispute.